FAQ

Numira help centre

Questions, answered.

Everything you need to know about ordering, delivery, payment, subscriptions and our products, in one place. Can’t find what you need? Our team is happy to help.

Ordering & account

01 · Placing an order.
How do I place an order with Numira?

Browse the shop or use our Quick order page, add what you need to your basket and check out with your card, Apple Pay or Google Pay. Orders placed before 1pm on a working day are dispatched the same day.

Do I need an account to order?

No. One-off orders can be placed as a guest. An account is created automatically if you choose Subscribe & save, so you can manage your monthly deliveries.

Is there a minimum order?

No. You can order a single syringe or vial, and volume pricing applies automatically as you add more.

What if a product is out of stock?

Message us on WhatsApp from the product page. Our assistant Numi can take your order straight away and send you a secure payment link, and we deliver as soon as new stock lands, usually within 7 to 10 business days.

Shipping & delivery

02 · From dispatch to doorstep.
Do you offer free UK delivery?

Yes. UK orders over £200 get free next-day delivery. Orders under £200 have a flat £9.99 next-day delivery charge.

When will my order arrive?

Orders placed before 1pm on a working day are dispatched the same day from London for next working day delivery in the UK. Orders placed after 1pm, or at weekends, are dispatched on the next working day.

Do you deliver to Ireland?

Yes. Delivery to Ireland is a flat £16 per order.

How do I track my order?

As soon as your parcel is dispatched we email you a tracking link. You can also check your order at any time on our order status page.

Is my parcel insured?

Parcel insurance is added at checkout by default and covers loss or damage in transit. You can opt out at checkout if you prefer.

What if I order after 1pm, at the weekend or on a bank holiday?

Orders placed after 1pm are dispatched the next working day. Orders placed on Friday afternoon, at the weekend or on a bank holiday are dispatched on the next working day.

What should I do if my order is delayed?

First check the tracking link in your dispatch email or on our order status page. If it still looks stuck, message us on WhatsApp or contact us with your order number and we will chase it with the courier.

Payment

03 · Simple and secure.
Which payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay and Google Pay.

Is it safe to pay on Numira?

Yes. All payments are processed by Stripe over an encrypted connection. We never see or store your full card details.

When is my payment taken?

Payment is taken when you place your order. For subscriptions, each monthly renewal is charged to your saved card on the renewal date.

Subscribe & save

04 · Never run out of stock.
How does Subscribe & save work?

Tick Subscribe & save on any product page and we deliver the same order every month at an extra discount on top of your volume price. You get a reminder email 3 days before each renewal.

Can I skip, postpone or cancel?

Yes, at any time. Use the links in your emails or the Subscriptions section of your account to skip the next delivery, postpone it by 2 weeks or cancel. There are no fees and no minimum term.

Returns & refunds

05 · If something is not right.
Can I return a product?

Because our products are medical and temperature-sensitive, we cannot accept returns of items once they have left our premises, unless they arrive faulty or damaged. This protects every clinic we supply.

What if my order arrives damaged or something is missing?

Contact us within 48 hours of delivery with your order number and photos of the parcel and items. We will arrange a replacement or a refund as quickly as possible.

Products & authenticity

06 · Genuine and traceable.
Are your products genuine?

Yes. Every product is genuine and supplied in its original sealed packaging from the manufacturer supply chain.

What expiry dates can I expect?

We rotate our stock and send products with good shelf life. The expiry date is printed on every pack. If you need a specific expiry for a larger order, contact us before you order.

Which brands do you stock?

Leading Korean and international brands including Botox, Nabota, Rentox, Botulax, Revolax, Neuramis, Radiesse, Sculptra, Profhilo, Rejuran, Jalupro and more. Browse by brand from the category menu.

How should I store products after delivery?

Unpack your order as soon as it arrives and store each product exactly as the manufacturer instructs on the pack and insert. Many toxins, for example, must be kept refrigerated. Correct storage after delivery is the responsibility of the clinic.

Do products come with syringes or needles?

Products are supplied exactly as packed by the manufacturer. Some fillers and boosters include needles in the box. Toxins and other vials do not, so add insulin syringes or other consumables from our Clinic consumables range to your order.

Wholesale & trade

07 · For clinics and practitioners.
Do you offer volume pricing?

Yes, automatically. You save 2% on 2 units, 3% on 3, 4% on 4, 5% on 5 to 9, 6% on 10 to 19 and 10% on 20 or more of the same product. Some premium brands are sold at a fixed trade price.

Who can buy from Numira?

We supply qualified medical and aesthetic practitioners and clinics. Prescription-only medicines are supplied in line with UK requirements.

Can I place a large order?

Absolutely. There is no upper limit online. For very large or recurring orders, contact us and we will help with stock planning.

Do you offer discount codes?

Volume pricing applies automatically, and Subscribe & save gives an extra discount on monthly deliveries. We also share occasional promo codes with our customers.

About Numira

08 · Who we are.
Where is Numira based?

Numira is a UK trade supplier of aesthetic products, dispatching from London. Numira is operated by WILORA LTD.

Why choose Numira?

Trade prices shown upfront, no account or minimum order needed, genuine sealed stock and next-day delivery from London.

Still need help?

Message our team about orders, stock or wholesale and we will get back to you quickly.

Contact us